PLEASE REVIEW OUR POLICIES BELOW. CONTACT US WITH ANY QUESTIONS THAT YOU MAY HAVE. WE BELIEVE THESE POLICIES TO BE FAIR AND A BENEFIT TO ALL.
Linens must be free of candle wax & any staining beverages / foods and so forth
Customer agrees that the linens are not brand new and will be presented with only minor imperfections.
All Linens are priced as being pressed and plastic covered with the exception of the chair covers as they will be dryer fluffed
All hangers must be returned or a small replacement fee will be added
Customer agrees to replace any lost or broken rental items as well as return in the same clean fashion as the time of rental. A cleaning fee can be charged
All tubs / crates etc must be returned or will be subject to replacement fee
We offer delivery on any rentals within a reasonable distance.
Rental items will be set off and picked up in a stacked fashion. We do offer a set-up and take-down fee additionally.
Customers may pick up rental items (non delivery)
Items may be picked up as early as Thursday at 1:00 and kept thru Monday by 5:00 p.m.
We reserved the right to charge for any additional days that have not been agreed on
Rental items are secured with a 25% deposit at the time of order
The balance on rental items is due 30 days prior to event
Bouncers are $25.00 down per bouncer with payment due 1 week prior to event
We accept check, cash, debit and credit cards
Payments may be made in person or phone
Orders may be placed on the web site with a 24 / 48 hour response time as to the availability
Orders may be placed on the phone and secured with payment immediatley
Orders may be made in person and secured with payment immediatley
Orders may be emailed with a 24/48 hour response time as to the availablity
Any orders not made in person will be provided an email confirmation letter
CANCELLATION / RAIN POLICIES:
Deposits are non-refundable
Balance is non-refundable after 30 days prior to event
Items may not be removed 30 days prior to event, but a new ticket can be added for other items
We do not refund for any un-used items
Rainchecks are provided only on inflatables and only if notified within 48 hours prior to event allowing us to re-rent to customers with indoor venues
Bouncers may be picked up / delivered
Bouncers are for 24 hours if customer pick up
Bouncers are same day rental if delivered as you must fit into a driver scedule
Bouncers must be cleaned and free of debris upon return or be subject to a $25.00 cleaning fee
Customer agrees to set bouncer up prior to event and contact us immediatley should there be any problems allowing us a proper amount of time should anything need repaired.
Any bouncers that are to be used as a wet bouncer will be agreed upon and charged accordingly. Should the bouncers come back wet without the proper agreement a charge will be added upon return.
Pickup times for bouncers are between 9:00 and 10:00 on Satudays and Sundays. All returns must be made by 9:30 to allow for the cutomer pickups.
Bouncers may be rented / picked up on other days with a scheduled time